Getting Started
What is an Onboard Virtual Card and where can I use it?
The Onboard Virtual USD Card is a reliable and convenient option for everyday purchases. You can convert your crypto to USD through various channels, including local bank accounts, Onboard Wallet balances, or external wallets.FeaturedIs the Onboard Virtual Card supported in my country?
We are excited to offer our virtual card services to multiple countries around the world! However, we are not yet available in every country. Here is a list of the countries where we are not currently available: Afghanistan Algeria Belarus Burundi Central African Republic Comoros Congo (The Democratic Republic of the) Congo (The Republic of) Cuba Cyprus Gambia (The) Iran (Islamic Republic of) Iraq Korea (The Democratic People's Republic of, NoSome readersHow can I create an Onboard Virtual Card?
Creating an Onboard Virtual Card is a breeze! Here are the simple steps to follow: Go to the "Cards" menu in your Onboard Wallet dashboard and click "Set up card." We will ask you for some personal details to verify your identity. This is crucial to ensure the security of your account. After submitting your personal details, carefully read and agree to our terms and conditions. Now, select how you want to fund your card. You have several options:Few readersHow many virtual cards can I create?
At the moment, users are limited to creating and owning one virtual card at a time.Few readersHow long does it take to verify my identity?
In most cases, the verification process only takes a few minutes. However, there may be some rare circumstances that could cause the process to take a bit longer, up to one day. Don't worry, we'll notify you as soon as your identity has been successfully verified, so you can start using your virtual card right away.Few readersHow long is my Onboard Virtual card valid for?
Onboard Virtual Cards are valid for 3 years from when you create it in the app. You can find your card's expiry date in the 'Details' section on your Cards page.Few readers
Funding your card
How can I add money to my virtual card?
To add money to your virtual card, go to your card dashboard and select "Fund". You can use your Onboard Wallet balance, transfer funds from an external wallet, or make a bank transfer. Always double-check the network and wallet address for your transaction to prevent any losses.FeaturedCan someone else send money to my card?
Yes, other people can send money to your virtual card! Each card is associated with a unique wallet address that you can share with anyone who wants to send you money. This wallet address ensures that the payment is accurately directed towards your account. Here's how you can do it: Select "External Wallet" as your funding method. Add your preferred amount and choose the stablecoin that the sender will be sending. The wallet address associated with your card will appear on the screen.Few readers
Managing your card
Are there any fees or limits for the Onboard Virtual card?
This table provides an overview of the fees and limits for an Onboard Virtual card, so you can easily manage your spending.Some readersWhy was my virtual card terminated?
Your Onboard Virtual Card may be deactivated for various reasons, similar to physical cards. Below are common reasons for deactivation: Suspected Fraud or Unauthorised Activity: We may deactivate your virtual card if we detect any suspicious or unauthorised activity. This is a precautionary measure to ensure your protection. Frequent Transaction Declines: We incur fees every time your card is declined for a transaction, so we recommend only attempting to use your card when sufficientlyFew readersWhat are the spending limits for the Onboard virtual card?
Each virtual card has a daily spending limit of $5000 and a monthly spending limit of $20,000.Few readersMy card is frozen due to low balance. How can I reactivate it?
If your account is frozen because your balance is lower than the minimum required amount, you can easily reactivate it by loading your card with the necessary funds. Once you have added the required funds, your account will automatically be reactivated and you will be able to resume using your card for all your daily transactions as usual. To learn how to fund your card, click here.Few readersDoes my Onboard Virtual card expire?
Yes, your Onboard Virtual card expires just like a physical card. You can find the expiration date, card number, billing address, and CVV on your Onboard Wallet App. Simply click the "Details" icon on your card dashboard to access this information.Few readersWhy was my virtual card payment declined?
Your virtual card payment may have been declined for several reasons, including: Insufficient funds: This can happen when you don't have enough money in your account to cover the transaction. To avoid having your card declined and incurring fees associated with insufficient funds when making a transaction, make sure your virtual card is always funded. Incorrect information: If you enter the wrong information for your virtual card, such as the card number, expiration date, CVV codFew readersHow can I use my Onboard Virtual Card online?
If you want to use your Onboard Virtual Card for online purchases, just follow these simple steps: Go to your card dashboard and click on the "Details" tab. You will find all the important information you need to complete your transaction, such as the card number, CVV, expiration date, and billing address. Once you have copied the necessary details, go to the checkout page of the website you wish to purchase from. During checkout, just paste the card information into the appropriate fiFew readers
Security
I have noticed suspicious activity on my card. What should I do?
If you notice any suspicious activity on your card, it is important to take prompt action to protect your account and safeguard your funds. Our team is here to help you investigate any issues and work towards a resolution. Here are the steps you can take to report suspicious activity on your virtual card: First, go to your virtual card's transaction history and carefully review all transactions. If you notice any transactions that appear to be unauthorised or suspicious, select the transacFew readersHow do I delete my virtual card?
If you have a virtual card that you no longer need, you can delete it by following these steps: On the Onboard Wallet navigation bar, tap the card icon to view your virtual card. Tap the “More” icon (represented by three dots), and then select the “Delete card” option. A pop-up window will appear asking you to confirm that you want to delete the card. Confirm that you want to delete the card by entering your passcode. Keep in mind that deleting your virtual card is irreversiblFew readers
How can I check my card activity?
Checking your card activity is easy-peasy. To see a list of all the transactions made with your virtual card, navigate to your card dashboard. This is where you can view a detailed history of all deposits, withdrawals, transfers, and any other transactions made using your virtual card.Few readersCan I freeze and unfreeze my card?
You have the power to freeze and unfreeze your card at any time. All you need to do is navigate to the card icon on the Onboard Wallet navigation bar, and click on the "More" button. From there, simply use the toggle to freeze or unfreeze your card. Note: When your card is frozen, it is temporarily disabled and cannot be used for transactions. Additionally, a monthly maintenance fee will still be charged for a frozen card.Few readers