I have noticed suspicious activity on my card. What should I do?
If you notice any suspicious activity on your card, it is important to take prompt action to protect your account and safeguard your funds. Our team is here to help you investigate any issues and work towards a resolution.
Here are the steps you can take to report suspicious activity on your virtual card:
First, go to your virtual card's transaction history and carefully review all transactions. If you notice any transactions that appear to be unauthorised or suspicious, select the transaction in question.
Next, click on the "Help Center" icon located at the bottom of the page to contact our support team.
Explain the issue and provide any relevant information to help us investigate the suspicious activity. We may ask you for additional information or documentation to validate the transactions in question.
In addition to reporting suspicious activity, we also recommend that you freeze your card to temporarily halt all transactions and prevent any further unauthorised charges. To freeze your virtual card, follow the simple steps listed here.
Here are the steps you can take to report suspicious activity on your virtual card:
First, go to your virtual card's transaction history and carefully review all transactions. If you notice any transactions that appear to be unauthorised or suspicious, select the transaction in question.
Next, click on the "Help Center" icon located at the bottom of the page to contact our support team.
Explain the issue and provide any relevant information to help us investigate the suspicious activity. We may ask you for additional information or documentation to validate the transactions in question.
In addition to reporting suspicious activity, we also recommend that you freeze your card to temporarily halt all transactions and prevent any further unauthorised charges. To freeze your virtual card, follow the simple steps listed here.
Updated on: 26/09/2023
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