Getting Started
What is Onboard Pay, and who can use it?
Onboard Pay makes it easy for you to convert EUR and USD into stablecoins (like USDC) and vice versa, using your own wallet. You can use it through the Onboard Pay website or directly in the Onboard Wallet app. Whether you’re looking to buy stablecoins with your EUR/USD or cash out your stablecoins for cash — we’ve got you covered! Onboard Pay is perfect for you if you’re a/an: Freelancer, remote worker or digitaFew readersWhere is Onboard Pay available?
Onboard Pay is currently available to users from or residing in countries that meet relevant compliance standards. You can view the full list of supported countries here. If your country isn’t listed and you’re unable to transact, let us know, and we’ll notify you as soon as we’re live in your region!Few readersWhat payment methods does Onboard Pay support?
Onboard Pay supports the following payment methods for EUR and USD transactions: EUR: SEPA transfers. USD: ACH (same-day transfers). Wire transfers will be supported soon. For further details on settlement timelines, refer to our dedicated article.Few readersWhat tokens and networks does Onboard Pay support?
Onboard Pay currently supports the following tokens and networks: EUR: USDC: Ethereum, Arbitrum, Base, Optimism, Polygon USD USDC: Ethereum, Arbitrum, Base, Optimism, Polygon USDT: Ethereum We’re continuously adding more tokens and networks! Let us know which token or network you’d like us to support here.Few readers
Onboarding & Verification
How do I sign up for Onboard Pay?
If you’re using the Onboard Wallet app, you can start a transaction there (on a supported token, network and country) and be redirected to Onboard Pay, without the need for OTP. On your mobile or desktop browser, you can sign up by visiting bridge.onboardpay.co and following these steps: Sign up with your email and verify it with an OTP. Complete the verification steps (see here). Once verified, you can start buying stablecoins or cashing out with EUR or USD!Few readersWhat are the steps to verify my Onboard Pay account?
To ensure we comply with regulations and maintain a secure platform, all users must complete a few verification steps before using Onboard Pay. Even if you’re already verified on Onboard Wallet, additional verification is required to use Onboard Pay. Here are the steps: 1. Personal Information: Provide your basic details, like your name and email. If you’ve already verified on Onboard Wallet, this information will be prefilled for you. 2. Questionnaire (for onramp users): If you’re loFew readersWhy do I need to verify again on Onboard Pay if I’m already an Onboard Wallet user?
Using Onboard Pay requires additional verification to meet international regulations. This ensures a secure platform for everyone, even if you’ve already verified your identity on Onboard Wallet.Few readersWhat happens if my Onboard Pay verification is pending or rejected?
If your verification is pending for more than 6 hours and we haven’t contacted you, please reach out to us via the link on the verification page. Be sure to include any relevant details in your query to help us resolve the issue faster. If your verification is rejected, we’ll notify you with the reason. You can contact us for further assistance.Few readers
Transacting with OnboardPay
How do I convert EUR or USD to stablecoins (buy stablecoins)?
Converting EUR or USD to stablecoins using Onboard Pay is simple and quick. You can do this through the website or directly within the Onboard Wallet app. Here’s how: On the Onboard Pay Website: Log in and choose the Buy crypto option. Enter the amount, currency (EUR or USD), and select your preferred network (e.g., Ethereum, Arbitrum, Polygon, etc). Provide the wallet address where you want your stablecoins sent. You’ll receive payment instructions with the exact amount and a refeFew readersHow do I convert stablecoins to EUR or USD (cash out)?
Cashing out your stablecoins into EUR or USD is straightforward with Onboard Pay. You can do it through the Onboard Pay website or directly within the Onboard Wallet app. Here’s how: On the Onboard Pay Website: Log in and choose the Sell crypto option. Enter the amount, choose the currency (USD or EUR), and asset/network you wish to use. Link your EUR or USD bank account for receiving the cash. If you’ve already linked an account, you can simply select it from the list. You’ll be pFew readersWhat are the settlement timelines for transactions?
Settlement timelines depend on whether you’re buying or selling stablecoins, and payments are only initiated once we receive the funds (cash or crypto). Buying stablecoins: Once we receive your cash funds, the crypto payout is processed instantly within seconds. The timeline for when we receive your cash funds depends on your bank. ACH transactions are usually processed within the same or next business day, while SEPA transactions are typically processed within minutes. However, these canFew readersHow do I track my transaction status?
Once you’ve initiated a transaction, you can easily track its status through any of the following: Pending: This applies only when buying stablecoins. At this stage, we’ve provided you with the unique deposit details, and we’re waiting for your payment to be received. If you haven’t made the payment yet, you can cancel the transaction while it’s in this status. In Progress: We’ve received your funds, and the payout is being processed. Completed: The transaction has been succesFew readersWhat if my funds haven’t been received or my transaction failed?
If your transaction hasn’t gone through, it could be due to a few reasons. Below are the common scenarios for both buying and cashing out stablecoins. Buying stablecoins: If your funds haven’t been received, it’s usually because the exact amount or reference code didn’t match the payment instructions, or you sent funds from an unsupported account. Double-check your payment details and make sure everything matches. If the issue persists, contact us with your payment information for furtherFew readersCan I use Onboard Pay for third-party payments?
Currently, no. Onboard Pay does not support third-party payments (payments to and from accounts not in your own name). When cashing out: You can only withdraw funds to a bank account in your own name. When buying stablecoins: You can only send funds from a bank account registered in your own name. If you attempt to use third-party payments, the transaction will be rejected, and may result in a ban from all Onboard services. Third-party payments will be supported with Virtual AccouFew readers
Fees & Limits
What are the fees for using Onboard Pay?
Fees are made up of two components: transaction fees and third-party payment method fees. Transaction fees Buying stablecoins (EUR/USD to stablecoins) Less than $1,000: 1.0% $1,000 to $4,999: 0.75% $5,000 to $9,999: 0.5% More than $10,000: 0.35% Selling stablecoins (stablecoins to EUR/USD) 1.1% transaction fee. Payment method fees These are not charged to Onboard Pay, but to third-party partners who process your transaction via your selected payment method. *Few readersWhat are the transaction limits?
Minimum limits USDC: $1 USDT: $20 Maximum limits Stay tuned, we'll keep you informed of our maximum limits shortly! If you send an amount outside the specified limits, your transaction will not be processed, and the funds will be returned.Few readers