Question 1

What is an Onboard Virtual Card and where can I use it?

Accepted Answer

The Onboard Virtual USD Card is an extremely reliable and convenient option for everyday purchases, providing you with a seamless way to convert your local currency or stablecoins to USD. You have the flexibility to fund it through various channels, including your local bank account, your Onboard Wallet balance, or from external wallets such as Coinbase.

Once funded, you can use it for transactions wherever VISA is accepted, just like a physical bank card.

Question 2

How can I add money to my virtual card?

Accepted Answer

Funding your card is super easy. Go to your card dashboard and click "Fund". You'll see three options to choose from:

Use your Onboard Wallet balance
- Select "Onboard Wallet" as your funding method, add your preferred amount, and choose the stablecoin you want to transfer from your Onboard Wallet balance to your virtual card balance. Confirm the transfer details and voila!

Your card is now loaded with USD and can be used anywhere VISA is accepted.

Transfer funds from an external wallet
- If you have an external wallet or want to receive funds from someone else directly to your virtual card, you can choose this option.
- Select "External Wallet" as your funding method, add your preferred amount, and choose the stablecoin you want to transfer from your external wallet address to your virtual card balance. Next, deposit the exact amount shown on your screen to the wallet address provided by using the external wallet of your choice.

Once the deposit is complete, your account will be topped up with USD.

**Pro tip: Always double-check the network and wallet address for your transaction to prevent any losses. We won't be able to recover any funds lost due to incorrect information.**

Make a bank transfer
- Select "Cash transfer" as your funding method, add your preferred amount, confirm the transfer details, and make a payment to the bank account shown on your screen.

Once the transaction is confirmed, you'll be ready to

Question 3

Can I withdraw money from my virtual card?

Accepted Answer

We know how important it is for you to have access to your funds, so we've made it easy for you to withdraw them whenever you need to. However, please ensure that you leave the minimum required balance on your card to keep it active.

To withdraw funds, simply go to the card dashboard and select the “More” icon, followed by the “Withdraw” option. You'll have three withdrawal options to choose from:

Send money to your Onboard Wallet address
- Just choose the stablecoin you prefer to receive your USD balance in and the amount you want to withdraw. Double-check the withdrawal details and click on "Confirm". Your funds will be transferred to your Onboard Wallet address in no time!
Send money to an external wallet address
- If you'd rather deposit your funds into an external wallet address, just choose the stablecoin you prefer to receive your USD balance in and the amount you want to withdraw. Then, add the address where you want to deposit funds, double-check the withdrawal details, and click on "Confirm". Your funds will be transferred to the external wallet address immediately.
Send money to a local bank account
- If you prefer to send your funds to a local bank account, just select “Local currency” as your withdrawal option, add your preferred amount, followed by the bank account you want to send the funds to. After confirming your details, click “Confirm” and you're good to go!

**Remember to always double-check the network an

Question 4

Completing your KYC on Onboard Wallet

Accepted Answer

You can send, receive and swap crypto on Onboard Wallet, without completing KYC.

However, to buy and sell crypto with cash, we need to verify your identity. This is to ensure safe and secure peer-to-peer trades with other users on the platform.

To verify your account, you’ll need to provide a proof of ID (such as an international passport, driver’s license, or National ID), take a video selfie, and verify your phone number. Verification usually takes a few minutes, and we guarantee the security & privacy of your data.

The video below shows you how to complete your KYC on Onboard Wallet:

${youtube}Completing KYC on Onboard Wallet

Unsupported Countries

Our commitment towards proactive compliance with local regulations has restricted our ability to allow users from specific countries/regions to be able to verify their KYC information on Onboard.

Here's a list of countries we do not support:

Afghanistan
Algeria
Belarus
Burundi
Central African Republic
China
Comoros
Congo (The Democratic Republic of the)
Congo (The Republic of)
Cuba
Gambia (The)
Iran (Islamic Republic of)
Iraq
Korea (The Democratic People's Republic of, North)
Kyrgyzstan (AKA Kyrgyz Republic)
Lebanon
Liberia
Libya
Maldives
Myanmar
Nicaragua
Russian Federation
Sao Tome and Principe
Serbia
Somalia
South Sudan
Sudan
Suriname
Svalbard and Jan Mayen
Syrian Arab Republic
Tajikistan
Togo
Tokelau
Turkmenistan
Ukraine
United

Question 5

How to transfer your crypto from Bundle to your Onboard Wallet

Accepted Answer

Withdrawing your crypto from Bundle to your Onboard Wallet is easy.

All you need to do is follow the steps below.

Open your Onboard Wallet app, and from the dashboard, confirm the currently connected blockchain network, or switch to your preferred network. Onboard Wallet currently supports the following networks: Binance Smart Chain, Ethereum, Polygon, Arbitrum One, Base, Optimism.

| If you don't have an Onboard Wallet account, follow this short guide to download and create your account.

Click on Deposit
Search for the asset you want to deposit. Onboard Wallet supports deposits of ALL tokens on any of the supported networks (Binance Smart Chain, Ethereum, Polygon, Arbitrum One, Base, Optimism).
View the asset's deposit details, including the wallet address and QR code. Copy the wallet address.

Search and copy

Next, open your Bundle app, and tap Withdraw.
Tap the cryptocurrency you want to withdraw.
Type in the amount you want to withdraw, and tap the Withdraw button
Paste the wallet address you copied in step 4 in the Wallet Address field on Bundle.
Tap Confirm Withdrawal, and enter your Bundle PIN.

${youtube}Withdraw from Bundle

You'll get a notification on Bundle once your withdrawal is completed. Y

Question 6

What is InstantPay?

Accepted Answer

Summary

While selling crypto, you can now trade with offers with the "InstantPay" badge. This allows you to receive immediate cash payments into your bank accounts when selling crypto.
Trading with InstantPay offers means that your transactions will be much faster, safer, and more convenient for all parties involved.

What does InstantPay mean for you?

Whether custodial or non-custodial, one of the biggest drawbacks of peer-to-peer platforms is the time it takes for users to complete transactions. If you've ever sold crypto, you're familiar with the process: the merchant has to log in to their bank account, and then make a transfer to the seller. The seller then has to confirm receipt of cash before the crypto is released and the transaction is completed.

InstantPay eliminates most of these steps and helps you go from crypto to cash in just a few seconds. Once your order has been initiated and your crypto held in secure escrow, cash is released immediately into your account. You only need to confirm receipt to complete your order.

Only selected merchants carefully chosen by Onboard are able to support InstantPay. If you're an Onboard merchant and you'd like to support InstantPay, apply here and our team will contact you.

Benefits of InstantPay

At Onboard, we strive to provide the simplest and most delightful platform for managing your digital assets. InstantPay enhances your experience by eliminating d

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