What happens if my Onboard Pay verification is pending or rejected?

If your verification is pending for more than 6 hours and we haven’t contacted you, please reach out to us via the link on the verification page. Be sure to include any relevant details in your query to help us resolve the issue faster.

If your verification is rejected, we’ll notify you with the reason. You can contact us for further assistance.

Updated on: 07/11/2024